An absolute joke of a service - ResortPass needs to vet its hotels
Booked a day pass through ResortPass for the Sheraton Music City Nashville Airport. The entire experience was absolutely ridiculous from start to finish. When we arrived, nothing was ready and the hotel employees seemed almost confused about what we were even asking for. The guy we dealt with was completely useless. No proper explanation, no instructions, no effort to actually help us — he basically moved his head in the general direction we were supposed to go and apparently expected us to figure out the rest. We then spent about 15 minutes wandering around a maze of hotel corridors trying to work out where we were supposed to be before eventually having to go back to him because his directions were so pathetic. And apparently nobody thought it was worth mentioning that the indoor pool was closed, despite that being part of what we had paid to access. At that point, even getting the bare minimum became a struggle. I had to grab a towel myself from the pool area just so I could use the gym shower — which, unbelievably, only had cold water. What exactly did I pay ResortPass for? The Sheraton Music City Nashville Airport was clearly not prepared to provide the service ResortPass had sold us. No proper welcome, no guidance, facilities unavailable, staff who seemed to have no idea what was going on, and we were essentially left to fend for ourselves. If ResortPass is going to take customers’ money to sell day access to hotels, then actually vet the hotels you put on your platform and make sure they are capable of delivering the service you are selling. This was embarrassingly bad and a complete waste of money. One star only because zero isn’t an option.