Refund issue
I find the site very misleading. I wanted to sign up for a monthly plan to help with my thesis, but due to a misunderstanding of the website i purchased a yearly plan. This put me, as a student with low income, at a financial hardship. This month will be a huge struggle for me. I tried to contact them via the support chat in my account and in several emails too. I would’ve loved to use it for 1 month but I don’t need nor can i afford to pay for a whole year at once. I hope i can get a response and a refund, I haven’t even touched the site since because i would really need the money back.