Support a small business instead
This company uses AI to bombard you with texts of videos with your name super imposed. They also call you to leave voicemails. Kind of annoying, but I figured they were just trying to appear as though they care. When I actually needed help, all you get is continued AI. The AI chatbot said it would send my inquiry to a human to answer, but I didn't hear back from them for over a week. I finally emailed again and received the shortest response that came off as very rude to me, almost as if I was bothering them. Maybe that was just my interpretation, but as someone who works in customer service, I understand the importance of apologizing and appearing kind and thorough. For the price you pay for their jewelry, I felt that was insane. Their earrings also bothered my ears, which is the reason I reached out. I genuinely can't tell if there's something within the metal or if they're just heavy. Though I've worn a lot of heavy earrings for many years, some of which are heavier and never bothered me. They reassured me that the posts were also sterling silver. I haven't tested them, but also haven't worn the earrings since as they really agitated my ears. I'd personally much rather support a small business instead.