Not a user friendly website
The more time I spend here the more concerned I am- Every email I get starts "Dear John". Not sure who John is, but my name is not John. I uploaded a selfie that shows (still) "accepted" but I received (actually came to Elizabeth this time) an email that said I need to upload a new one according to guidelines. I see nowhere to switch them out or any directions about how to upload it. My status just says "on hold".