Dji failed to deliver the…
Dji failed to delivery the order and refused to fix that. I failed to believe a well known company until this happens. An order of drone shipped from L.A. area, but went to third party's address. I contacted Dji to found out that and asked CS to send it to correct address where the address was associated with order. Interestingly, they were unwilling to redirect item to a right address and only respond email during night time here. The business hours on their website is from 9 to 5pm. The following information is from Dji website. North America Address: L.A., California, USA. Office Hours: Monday to Friday, 09:00 to 17:00 (PST) To update; Thank you for your prompt response and try to help on this matter after regular business hour. That is positive. Here is less positive from your CS that I received at 08:40 AM in the morning on November 6th, 2025. "Friend, I'm sorry, but our staff has already left work. We will contact you in about 14 hours." The detail was sent to email address which listed under North America from your "contact US" webpage. No response is received from that email ever. It was sent before this review posted and reached you. To update: I have resent the email with two pictures and additional detail, hopefully that will ring the bell. This matter is not actively monitored as it is not my primary job. But I do hope a fair ending as I have not received item or a refund, nor a reply email from you or your team. Anyhow, I wish you a happy thanksgiving if you do live in the States.