Extremely Unprofessional
Extremely Unprofessional and Cost Me a Home I had a very disappointing experience with this agency. I clearly expressed my intention to rent a property and repeatedly asked them to send me the tenancy contract. Despite multiple follow-up emails, they never sent the contract or progressed my application. After making me wait for an entire week – during which I stopped searching for other properties because I believed the process was moving forward – they suddenly informed me that the property had been given to someone else. This happened solely because they failed to respond in a timely and professional manner. To make matters worse, the “alternative option” they suggested was £200 per month more expensive, which felt completely unreasonable considering that their delay caused me to lose the original property. Their poor communication and lack of responsibility cost me time, opportunities, and caused significant stress. I am posting this review so others can avoid going through a similar situation.