I purchased the Steve AI Pro Plan for $59.00
I purchased the Steve AI Pro Plan for $59 and it has been an absolute nightmare from the start. The first video I tried to create from my own script didn’t work at all. Instead of generating an animated video like their website promises, Steve AI created one single picture with background music and nothing else. I reached out to support and received this message: “Hi Damon, I appreciate you taking the time to share your experience with Steve AI. I’m sorry to hear it hasn’t met your expectations so far. Your feedback helps us improve… You can always customise the video with the advanced edit option… Please check it out and let us know. Regards, Kishore, SteveAI” This response ignored the issue completely. I wasn’t having trouble with “customizing” a video — I couldn’t even get one to generate. I tried again… and again… and again. Every time I attempted to create a new video, Steve AI would get halfway through processing and then stop with the same error: “Asset fetching failed.” I contacted support again and was told this: “Hi Damon, We apologize for the inconvenience. Please share the Project ID so I can check… Regards, Bala, SteveAI” I sent them the Project ID. I tried a total of 12 times to create a video. Every single attempt failed with the same error. Then I received this message from another rep: “Hi Damon, Please cancel the subscription to initiate the refund. Regards, Ashik, SteveAI” At this point, I had wasted hours trying to get one functional video out of a service that advertises effortless AI video creation. Don’t waste your money. The platform simply doesn’t work, the features don’t match the claims on the website, and the customer service responses feel copy-and-paste and disorganized. Three different reps, three different answers, zero working videos. Steve AI is a scam of a website and absolutely not worth the $59 I spent. I cancelled and will be pursuing a refund. Save your money and look elsewhere. Update: 12/26/2025 I have received your multiple emails asking me to remove or edit my Trustpilot review. To be clear, my review accurately reflects my experience with Steve AI. I paid $59 for the Pro Plan, attempted over a dozen times to generate a video, and every attempt failed with the same “Asset fetching failed” error. I contacted support repeatedly and received inconsistent, copy-and-paste style responses from multiple representatives, none of which actually resolved the issue. The platform did not perform as advertised, and I wasted a significant amount of time trying to make it work. While I appreciate that a refund was eventually processed, that does not change the experience I had with your product or support team. A refund does not erase the frustration, lost time, or the fact that the service failed to deliver what was promised. Your continued requests feel less about understanding or fixing the problem and more about improving your Trustpilot score. Reviews are meant to reflect real customer experiences so that others can make informed decisions. For that reason, I will not be removing or editing my review unless there is a genuine reason to do so based on a materially different experience. If Steve AI wants better reviews, the solution is to fix the platform so it works as advertised and ensure customer support actually addresses issues instead of deflecting them. Please consider this my final response on this matter.