Useless Customer Service and Courier (SPX)
I wish I could give 0 stars!!!!! Their customer service is trash and good for nothing but repeating the same " we will escalate, we will forward to relevant team" garbage speech. Some even have the nerve to say "your feedback has been noted". I am not giving you feedback. I'm asking for a resolution to my problem which is non-delivery of item that I paid for and the fact that the estimated delivery date has changed every day and the item is never out for delivery. In fact, my order has not moved for 5 days now since it was handed to shopee's low-grade courier SPX! Do not bother calling their hotline either because the agent on the line who sounds like an outsource from overseas, will just tell you the same garbage that the matter has been escalated. Nobody is doing anything to get customers their orders! nothing but lip service to placate the customer. I will continue to chase and press the speed up delivery button till you incompetent expletives deliver what I paid for!!!! I will also be making a police report against Shopee, SPX and reporting your shady practices to CASE! Platforms like shopee should not be allowed to get away with deceiving and stealing from customers! Another warning, please take regular screenshots of your order details because customer service lied to me several times that item has not reached Singapore hence the delay. I have a screenshot that item reached Singapore and handed over to SPX 5 days ago now!!!! Since then they claim they are still sorting and item has not moved! How will we know our order was not lost or stolen by SPX staff? Screenshoot everything because shopee customer service lied to me.