If I could give NO stars I would
If I could give NO stars I would. The scooter stopped charging after a couple of rides and within 2 months of purchase. There was no accident or incident to cause this. It was $1300! Niu has done nothing to honor the warranty. They tell me I have to pay to ship it for repair. How do they not have a store in the NYC region where repair can be offered? They make awful low quality products and are awful in providing any service. I have a 2 year warranty. How can they ignore that and take no responsibility? It's disgusting and shameful. In response to the Niu outreach, this is the ticket #P251111000005 I have not received a meaningful response yet. The bottom line is that a $1300 scooter should not stop working after a few rides. And then the resolution becomes the burden of the purchaser. Going back and forth and being told to pay to ship it across the country. It's unacceptable. I want to add that Niu posted a response to my review but they have done NOTHING! They try to make it look like they care but they don't. I gave the requested information and no one has followed up. Not surprising at all!