Order arrived defective but replaced
Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification after 5-6 weeks. Support apologized about an inventory issue and offered to pay for local repair which wasn't an option in my area. Eventually agreed to ship a replacement which arrived without defect. A little bit of a process to get everything done, but satisfactory result.