Sad experience
Hi, I hope everyone is in good health. I had a very sad experience with this company customers services, TrainPal; I trusted them and bought a ticket well in advance. On the day of the trip, they sent me an official email from TrainPal informing me that the train was delayed by an hour, but when I found out, it wasn't. I didn't use the tickets, I was forced to buy others tickets. Even with all the evidence I've already sent to them, they refuse to give me a full refund, only wanting to refund - £1.86 and - £3 in vouchers... I now ask, did I even buy the tickets with vouchers myself? Due to they mistake, I didn't use they services and I feel that I shouldn't have to pay for a service that I didn't use: They were the ones who have to compensate me for all the shame and humiliation I went through running around the stations and at the Airport to avoid missing my flight. To me, it's not a fair or trustworthy company. My family, friends, and everyone in my company will never use this company for a train travel or anything else. I wish everyone all the best.