Terrible experience. Disorganized company with no responsibility and questionable practices.
We were hired by Smart Car Ship to transport a vehicle from Florida to Georgia. We confirmed all details from the dispatch sheet — pickup, delivery, and contact information. The car was transported exactly as agreed. However, upon arrival at the delivery address provided by Smart, no one there knew about the vehicle or the buyer. We contacted the number listed, and the supposed customer asked us to take the car to a gas station for pickup — but never showed up. We waited 24 hours, with no response from the customer or Smart Car Ship, who only told us to “wait” or “put the car in storage.” After this, we returned the car to the pickup location and handed it back to Ms. Natalie, who confirmed she had already paid Smart Car Ship and that the vehicle was actually supposed to be delivered in Arkansas, not Georgia. Smart Car Ship never paid us the $800 transport fee, nor compensated the loss for 24 hours of delay and over 800 miles driven unnecessarily. Terrible experience. Disorganized company with no responsibility and questionable practices. Do not do business with Smart Car Ship.