Customer service keeps resetting the 24 hour response window when we call in for update.
I receiveved a Luba as a birthday present from my daughter and as expected was super exited to get started. After testing the unit and playing it with for a day we decided to wait til we had more time to setup properly. Couple weeks go by and and we decide to setup but now my unit will not connect to bluetooth device through Mammotion app. After calling we were told to troubleshoot and reset, etc. Going thorugh all steps we were then told to upload our logs which honestly was frustrating because we don't have any logs from our side because the unit is not being found in the mammotion app. We were told to send pictures in of the issue. We did all the above and were told that the visual module may be damaged and that it would need a replacement. We are still waiting on an update from the technical team after submitting the logs and being told that they had figured out the issue. This has been going on 2 weeks with no resolution. After seeing how much this unit cost I am highly disappointed in the service provided. If i had bought the unit and not my daughter as a present it would have easily been returned by now. Can't give an honest review on the mower iteself just the issues from service and warranty team.