Lousy
For the record, I am formally expressing my dissatisfaction with the service provided by CompAsia Malaysia. The lack of accountability across both the outlet and HQ is not only unprofessional, but also raises questions about the company’s operational integrity. For 14 days, I was redirected from one department to another with no substantial progress or communication — a pattern that reflects systemic negligence rather than an isolated oversight. It is deeply concerning that meaningful action was only taken on Day 16, and only after I indicated that the matter could be escalated publicly. If a company requires external pressure to perform basic obligations, it speaks volumes about its internal standards. Timelines and terms & conditions exist to protect consumers and establish trust. Publishing them without honouring them is misleading at best, and irresponsible at worst. Customers should not be placed in a position where they must chase, remind, or threaten escalation to receive what was promised. This statement also serves as a cautionary reminder to others: exercise discretion when dealing with CompAsia Malaysia. Professionalism should not be conditional, and transparency should never require provocation.