GOOD Customer Service is not in their vocabulary
Sportsman's Guide has everything you want, but several issues fail good customer service standards. For instance, I placed my order on Wednesday shortly after lunch and paid for two-day shipping. The confirmation read that my order would arrive by Friday. [Somebody] shipped part of the order the following day, but the rest of the order remains in the warehouse, despite all parts being in stock. They also sent my partial order via ground delivery with a 5-7 day delivery timeframe. REMEMBER, I SELECTED 2-DAY SHIPPING. So, I called, and they told me that if the order did not arrive on time, I could request a credit for my 2-day shipping fee, BUT I WOULD HAVE TO CALL BACK. Note that the last call I made, I waited almost 15 minutes before someone picked up the phone, and I still got the runaround. AND REMEMBER, I SELECTED 2-DAY SHIPPING, so I'm not sure why she didn't credit me on the original call. The shipping department and the sales department seem to be in separate silos. I have a big hunt scheduled for Saturday and need these items. Lastly, I was unable to cancel my order online, despite the buttons being available to do so. The prompt instructed me to call for assistance. Unfortunately for me, I chose to give them a shot since there was a small savings over Cabelas. I've learned a valuable lesson. In the future, I will select higher cost over poor customer service every time.