VACATION VIP NO GOOD
VACATION VIP NO GOOD! Beware of SCAMS. If I could give 0 stars I would. SCAM artist. Works out fine if you want to listen to a 90 minute (3 hour plus) presentation. However, they have "options" should you not want to sit through a presentation. They scam you by offering a regular (Ramada Inn type) hotel stay "in the area" you want to be in and tell you if the accommodations available are not satisfactory, they will refund the $99. LIARS! They mention I have 24 hours to cancel then proceed to offer me choices through a a different company, GOCRV. They do this without telling you it will take weeks for this company to contact you regarding your trip. They then say if the 24hrs expires and I find that GOCRV is not able to accommodate me, I'll get a refund, despite their normal 24 hr policy. They even go as far as saying they've made a note of it in the system. Fast forward to 10 days or so later I still haven't heard from GOCRV. I call them and they say they just received my certificate and we proceed to look at accommodations. Longer story shortened, they were not able to accommodate me in the location I had been extremely and overly specific about from the first person I spoke with at VacationVIP, to the last at GOCRV. All of a sudden, "There is no refund and that's the policy," the Vacationvip rep tells me. I remind her of my past conversation with her supervisor in which I was told I'd get a refund. She initially stated that's not possible... aka I'm oa liar. I asked to speak to a supervisor and was initially refused because "there was nothing a supervisor could do." I remind her that their calls are recorded and that this is all on tape. She has me hold for a few minutes, comes back and says she is getting a supervisor. Supervisor comes on and says after listening to the recording, they see where the "confusion" is. Then offer me a partial refund! Its not about the $99. Its the fact they know they were wrong and didn't live up to their word. Obviously they've permanently lost this customer. As explicit as I was and for as many notes they claimed to have taken, they still scammed me. Of course I'll take it up with my credit card company but yes, I feel much better about outing their unprofessional business practices. Companies like these are very nice and persuasive... until they are not. Buyer beware.