I love the product, but you need to get better at this.
I love the product. What bothered me is the fact that I placed the order, and waited for a very long time to see if the order was even received at your end, that notice did finally come, but only after I e-mailed you and asked where my order was. You blamed the tardy delivery on your shipping company. Wow! All of this bothered me due to all of the SCAM and TEHFT profiles out there on the internet. I was certain that I was being SCAMMED. Thankfully I was not. The second issue is making contact. I sent 2 e-mail follow-up requests to see where the order was, or if it was even received, and again, I had to wait for a period of time before anyone reached out to me in my THIRD sent follow up e-mail, so again, I felt SCAMMED. Third thing, I received the order, finally, however, one bottle was smashed, the other was fine. Now I am out the cost of that broken bottle. I am not very confident in giving you a good rating. Many things were not taking place as they should, like the tracking number, it would not work AT ALL! I had to make THREE follow up e-mails to fid this information, and it took the THIRD e-mail to hear back from you. I had ZERO clue what was happening with the order until 3 days before it arrived here at my Post Office. NOT ACCEPTABLE! Would you put up with that? Will I ever buy through you again? Not likely as I now am out the cost one bottle I paid for, and not very happy. Will replacing it make me happy? Well, not if I have to go through this again. You have a lot of work to do to keep my business. Replacing the broken bottle would be a start, however, the other issues are likely not going to improve any time soon. I am an Audio Engineer here in Canada and work with very high calibre Musicians and their Management clients. I was considering asking you for a WHOLESALE account so I can sell some of these to my clients with some mark up, but not under these circumstances. One other company I deal with in this same regard has a 15K annual transaction account with me. Not too sure if you are a good fit as another supplier, there needs to be changes made. If I am going to have to wait for another MONTH to receive a replacement bottle, then keep it. Im frustrated! Brian