This business operates like a scam…
This business operates like a scam organization. Furniture Mart has “support” staff who should not be conversing with the public. I have been trying to return a bookshelf since the white glove delivery company failed to deliver the item to the designated room. On Thursday, November 13th, I called for assistance and spoke with a man who refused to provide his name. I asked to speak to his manager, but he stated that he does not have one. I then asked if he was the owner of the company, and he said no. I replied that if he is not the owner, then there must be someone to whom he reports. I asked for the general manager, and his exact words were, “I am the general of the managers.” I found that statement extremely odd. I even asked if this was a military organization and if he was a “general,” obviously knowing the answer was no. I explained that I was not the one who unboxed the bookshelf. It arrived as a single piece and had not been assembled. The delivery company unboxed it, and they were extremely rude upon arrival. The first time, they attempted to leave the item in my driveway even though I paid for white glove service. When I corrected them, one of the men argued with me. The company later called to admit their team was wrong and should not have treated me that way. I stated clearly that I did not want the same men returning to my home because they made me feel unsafe. They sent the same men out two days later. What part of “they treated me like crap” was not understood? I explained this entire situation to the alleged “general of the managers” at Furniture Mart. The delivery failed because I did not feel safe allowing those same individuals back into my home. He then told me it was my problem. I am shocked that a company of this size is being operated in this manner. I am confident that Cory Price and the other executives would not appreciate any of this, and I fully intend to reach out to each of them.