I placed an order on October 14th
I placed an order on October 14th. After placing the order I noticed the dress would not arrive in time for the wedding I wanted it for. I emailed and asked if I could pay for express shipping to have it expedited. Obviously the customer service rep did not understand English well and tried to tell me it would arrive in time, even though the date given was well past the date I needed it. I emailed again asking them to cancel the order. After receiving another email from them that didn't make sense I asked for an email confirming the cancellation. I never received that and they charged my credit card the date the order was placed. It is now Nov 17th - no credit, no merchandise. I've disputed the charge through my credit card company and they refunded me. UPDATED 11/20/25 I received this order yesterday. I refused it so it will be returned to them. It's good to know that they did ship the product, but I needed it for a wedding on Nov. 1st. I emailed them repeatedly to cancel the order as I knew it would not arrive in time. I can't say anything as to the product itself as I did not open the package but refused it at the post office.