Absolutely awful customer service
Absolutely awful customer service. The delivery company used by Xiaomi lost my phone, and Xiaomi has been “investigating” for over three weeks with no results. No apology, no replacement device, and no refund. This goes completely against consumer rights in the UK. They keep promising a call from a manager, but nobody ever gets back to me. Every promise they make is broken. The whole experience has been stressful and incredibly unprofessional. If you don’t want to waste your time, money, and nerves — stay far away from this company. Xiaomi / Poco very disappointed! AVOID AVOID AVOID