The product is amazing, as is the Customer Service!
11/19/25 UPDATE: I changed my review from 3 to 5 stars. Not only did Elsa reverse me back to a monthly plan, but also put my credits back to 5000. She hasn't even seen this review yet, so even more kudos to you Elsa for doing what you said you were going to do, and then some. Greatly appreciate it! Also, another update....November 20, 2025. I emailed her after posting my update, and asked about changing the titles. She stated that to change the title of a song, to play the song, then click on the title in the actual player, not on the list of songs, and it will allow you to change it. IT DOES! I knew there had to be a super simple way to to do it, but I could not for the life of me figure it out, cause I was trying to change it in the list of song area. Amazing customer service! Thanks again, Elsa! We are truly amazed at the quality of songs we are creating, and will be upgrading to the Ultra monthly plan before our plan renews. Original review: 3 stars The product itself is great...amazing even, but could use a bit of tweaking. The ability to change the name of the title of the songs would be fantastic, especially since we have a downloadable license for each song, and if we change the name, does it still count??? Also, the ability to keep using the same voice for the next song would be a game changer! My ONLY real issue currently with the company is that I signed up for the MONTHLY Plus Plan, and when I was later showing my husband the price plans, the page said to click to UNLOCK the features of the Plus Plan. I thought I needed to click it to activate it. When I did that, it automatically changed me to the YEARLY plan! GRRRRRRRRRR! I emailed support minutes after, and I got an email response from ELSA stating to let her know the email address attached to my account and she would move me back to the monthly plan. I messaged her back that it was the email I was contacting her from, and repeated it within the email, also thanking for her assistance. I get an email back a couple days later that she needs to get someone else involved. :( NO REFUND has been given as of yet, on the yearly plan. Sure hope that gets taken care of quickly! Just want the monthly plan, currently. I also asked if I were to later upgrade to the monthly ULTRA plan, and ever need to cancel it, do I still have access to what I've created, but she couldn't answer that. There really needs to be a change in wording on the Pricing page. It makes sense to say "unlock" to go to a different ranking plan, but really should always say to UPGRADE. Also, it should have a separate screen when upgrading to a yearly plan from monthly, to verify that is what you want to do. None of this would have happened, had that been the case, or if it said to UPGRADE to yearly, not "Unlock Plus features". It was confusing, and I thought I had to do something else to activate the features. If I ever get my yearly refunded, and they move me back to monthly plan, I'll change my rating from 3 to 5 stars.