Extremely Disappointing Experience – Promises Unkept and No Real Human Support
I’m genuinely surprised by the automated email I received from eChineseLearning telling me what a “pleasure” it has been working with me and how “excited” they are about my Chinese progress — because I have never actually taken a lesson with them. That message alone shows how disconnected and impersonal their communication is. I signed up for a trial class specifically because I was told the trial would be with the same teacher I’d continue with long-term. That teacher, Georgina, seems to have disappeared from their system completely. She is not available when trying to book ongoing lessons — so what exactly was the point of the trial? I was then told to switch to another teacher, Laura, but she has zero availability for the next four weeks. The schedule is literally blank. So despite all their promises of flexible scheduling and personalised teaching, they apparently don’t have teachers available. At this point, it’s clear that eChineseLearning simply can’t deliver what they advertise. There is no continuity, no follow-through, and almost no real human support. Everything feels automated, generic, and inconsistent. If you’re looking for a reliable online Chinese-learning service with real teachers and real availability, I would strongly suggest looking elsewhere. This platform has been nothing but delays, broken promises, and impersonal messages.