DO NOT ORDER AT OOPBUY!! WORST SUPPORT AND SEEVICE YOU CAN GET!
Edit: After complaining in the Oopbuy Server on discord, I got Banned for a week. Is that how you treat customers? Is that how you try to cover up bad experiences? I will make sure to make as much people as possible know, what a horrendous company this is. Do not, ever, order on OOPBuy. It’s the worst service I ever had in my live. Since I don’t want to write a whole paragraph, I’ll try to keep it short: Around the end of January, my friends and I ordered items worth around 300$ total. Even tho it was promised, that everything arrives at the warehouse in max. 1 week: it didn’t. Soon after came Chinese CNY. I still showed empathy and didn’t complain, because they need time off too. Around the end of February, when CNY came to an end, I contacted support and asked, when my items will be processed. Got a standard reply to rest assured, what I did. Slowly but steady my items arrived at the warehouse at the beginning of march. That’s where the problems began: out of all items, two didn’t show up. After chatting back and forth with support, finally a QC showed up of the alleged lost item, I look at it and it’s just a photo of a plastic back. With my item in my back. The status changed to „lost“. Okay, maybe someone needed a wallet. I got a standard apology and should rest assured, again. No refund, no signs of the second item. I contact the support several times till I reach a somewhat competent person to go on a deeper research and turns out, the item newer even arrived at the warehouse and was lost during pickup with a different tracking number or some. Honestly, that’s where I already knew, that something is wrong with OOPBuy, like how can my parcel be firstly registered and shown that it arrived at the warehouse, only for it to actually be lost? Anyways, that’s not the main problem. The main problem was the refund of the two items. I was told to rest assured, of course, but after a week of no hear I tried to ask and got told, that’s it not their matter if items are lost, basically telling me it’s my problem and I should contact the seller. After telling that I will inform myself about their names and take legal action with a lawyer, I immediately got a refund. Now, that everything arrived, it was time for reherseal. 2 weeks passed without my package being packed. Finally, it got packed and the final weight was 9.9kg (net weight of all articles around 9.2kg, so 700g packaging). I paid. The next day I get a notification of needing to pay extra I think it was 70$ because the final weight was 13kg, not 9.9. How can packaging weight 3 kg?? Okay, a mistakes happens. They cancelled the package and I didn’t get a refund of the packaging fees of round about 7$ till telling about legal action again. Now, i have a wild guess that the package was unpacked and items were removed, because a day after 3 items were „lost“ again, total weight was 900g that were lost. Now, the final weight was…. Take a wild guess: 10kg. Wow. Anyways, the package got sent out, I got a compensation coupon for 20% shipping (max 30 days redemption time), after almost 4 months of waiting. Next thing, I ordered items with the rest of the points because they are free anyways and I don’t want to leave free items behind. They arrived quickly and QC was also quicker, reherseal was also only one day. The net weight of the items is 1959g. Rehrseal came out with exactly 7kg. I don’t know how I should feel, but I defenitly feel scammed. If you don’t want waiting nearly 4 months and chatting with support at least twice a week, do NOT order here. Thank you OOPBuy for this experience. Never again.