Terrible customer support
Definitely on the short list for the worst support of any company I/my company have ever been a customer of. Take Command omitted some approved expenses from their HRA reimbursement report one month and was utterly useless in helping to resolve the problem. They couldn't / wouldn't provide guidance of how to issue the reimbursements retroactively ("please reach out to customer support for your payroll provider") nor would they even provide assistance in making sure that the relevant 1095s and other tax documents were updated correctly (they suggested that we talk to some 3rd party company which they apparently outsource some documentation requirements to -- but we are not a customer a of this 3rd party and have concerns from a tax / health / privacy standpoint). And to cap it all off this process (which did not result in successfully resolving our problem, which Take Command admits they caused) took months.