Tricked into an unwanted contract through severe agent misrepresentation, and extreme high pressure tactics.
I am an international student at Morriss House (tenancy ends Sept 12) warning others about high-pressure manipulation by AmberStudent. This has caused me severe mental health distress. I shortlisted 3–4 places and contacted Amber agent ONLY for a viewing at Trinity Square, explicitly stating I wasn’t ready to book. Instead of a viewing, the agent used my details to create a room booking, giving me login credentials under the false pretense that it was just to reserve a viewing slot. I logged in on Thursday, June 25, completely unaware a contract was triggered. I viewed the room on Friday, June 26, and immediately rejected it because the bathroom had no space to stand. I texted the Amber group chat right away and started pushing them to book another accommodation named The Curzon House instead. Why would I push for Curzon House if I wanted Trinity Square? On Friday, the viewing guide told me I could give my decision on Monday. Because I thought it was just a viewing request, I didn't check my inbox. On Sunday, I finally saw an automated email claiming I "finalised" Trinity Square (Booking ID: TRI0214648). I immediately protested in the chat. Amber agent claimed I only had a 3-day cooling period. I asked how to cancel since it was the weekend. At 5:05 PM on Sunday, the agent explicitly texted: "U can cancel it, u can drop a text in the group" and "Rachna will help you." They gave me written confirmation that I could cancel on Monday. Furthermore, the pricing was a total deception. The portal showed £139/week (£556/month). Karunesh then claimed it was £146/week due to "cashback," but they tried to charge me an astronomical £785/month installment! When I exposed their broken math, agent stonewalled me, and gaslit me, telling me that "getting panicked is not going to give you solutions." On Monday, June 29, I requested formal cancellation. Student Roost heartlessly denied it, claiming I was out of the cooling-off period—using the exact weekend days their own agents told me I could wait through! And now no one’s there to help me out of this , they’re just telling me that you can check it in contact multiple times which I didn’t even booked knowingly! And they dont even care about this at all. Instead of admitting their gross misrepresentation, their broken pricing math, and their false weekend promises, they are now completely deflecting, accepting absolutely zero fault, and trying to force 100% of the blame onto me. 1. The contract is legally incomplete. The guarantor agreement for my brother, is completely blank and unsigned. 2. I have no independent earnings, have paid no deposit, and physically do not have this money. I am handing all WhatsApp screenshots of the conversation about this situation. Management must review this deception, look at the blank guarantor form, and cancel this file immediately.