Tis is what customer service should be for all companies.
I had a defective pair of NOBULL shoes and when I contacted NOBULL and Eloisa was extremely helpful. NOBULL did not hesitate to offered either a complete refund or credit for the amount for a new pair. I am an international customer and Eloisa helped me navigate the international shipping process and provided tracking details all along the way. This is what customer service should be like with all companies.