Poor Customer Care
Bought 2 Simba prepaid card at NEX. Interchange. One was purchased at 88 sgd with lucky number. The other number got port over immediately. While one number was being kept for future use. After one month, we went back to ask how to top up, the lady was impatient and wasnt interested to guide us properly. At the point of purchase, didn't explain to us that even though we purchased the number, we need to activate within 30 days. Else lucky nunber will be terminated. My number got terminated as a result. 88 sgd gone. Experienced some inconsistent signal, particularly in underground areas and tunnels. Wrote to Simba Hq for help. They just replied, Numbers terminated based on terms and conditions in contract signed. They ignore the fact that we bought the card through their Simba partner who only know how to close the deal, keep the cash but explain nothing. There is no customer care at all !