A Very Happy Customer
I have purchased lava art products for nearly 4 years. Love the products but their customer service is very disappointing. I went to buy product on their 50% discount 7th November and when i applied the code that was to be used it would not apply. I got in touch immediately and i heard back within 2 days. Was told it had been forwarded to management to decide if they could help. After numerous emails and assurance that they were honouring the problem i was notified 3 days ago that the code had changed and i was ti use the code for 30% off as the 50% had expired. Please note below my order and the correct code used and NO assistance given to rectify the problem. As I said great product but terrible customer service. PLEASE BE MINDFUL ON SPECIALS AS I DO NOT BELIEVE I AM THE ONLY ONE THIS HAS HAPPENED TO. ORDER DETAILS 2 x Perfect Stay Finishing Powder $88.00 4 x Matte Compact Foundation $196.00 #25N - Honey Cashmere 4 x Matte Compact Foundation $196.00 #23W - Golden Latte Discount code LAVAFAM50 Apply LAVAFAM50 discount code isn't valid for the items in your cart Shipping ® Subtotal • 10 items $480.00 $5.00 Total AUD $485.00 I do appreciate you writing back to me re: my 50% discount purchase however, you mentioned with careful review Australia was offered this on Nov 6th which was when I could not apply the 50% discount and the date had not expired throughout the time I tried more than once to use code and same thing happened. That is when I decided to get in touch with LavaArt. I would like to share with all Lava Art customers that the company I beleive has gone beyond all my expectations on my outcome that I was hoping for and thought I had lost the opportunity to purchase product on their 50% deal. Without going into the details all I can say is that Lava Art is a very trusting company and go beyond with their customer service which was what I had given up on. Love their product and will continue to be a very satified customer and continue to purchase in the future. Thanks Lava Art for all your assistance and a special thanks to Beatrice for all your help.