Sold me a fireplace that doesnt work
Sold me a fireplace that doesnt work. I purchased a fireplace from them and it needs one of the parts because it is bad. I have chatted and emailed them countless times since June requesting a $150 part only to be ignored or told to email them the part # even though I include it in every correspondence. I spent over $3600 on this fireplace and expected it to function properly. To not send the part,be ignored or asked rhetorical questions to delay addressing the issue is not professional and irresponsible. Stay away from this company. It is a bait and switch. Advertise low prices and lies about inventory. Dont expect customer service to ever address any issues as it is a clown show. Go elsewhere