Disappointing customer service
I received a cooler as a gift and had to process a return to get a different color. I sent an email to learn about how I could do this exchange and the person responding was very unhelpful. The first response was actually that they could not help me because it was a gift. I would expect someone to work with the customer to solve the problem. Less of a big deal but the emails were also strangely unprofessional with no capitalization. I got it sorted out (I hope) but the experience made me strongly consider just returning and getting a different brand out of principal.