I rarely write reviews
I rarely write reviews, but this experience has left me deeply disappointed and genuinely upset. I never intended to renew my Freshlearn subscription, yet it was automatically renewed without my awareness because their emails ended up in my spam folder. By the time I discovered them, it was too late. What hurts the most is the complete lack of empathy in how my situation was handled. I explained clearly that I am pregnant, that this has been an emotionally and physically demanding year, and that my attention was understandably elsewhere. I had hoped for understanding or at least a human response — but instead, the company chose to prioritize revenue over compassion. Freshlearn refused to offer any form of refund or exception, even though it was clear the renewal was an honest mistake. Their rigid approach left me feeling unheard and dismissed during a time when I already have enough on my plate. They offered me an extra year of access, which I will probably not use, and after that I will not continue with them. This whole experience has shown me how important it is for a company to value the wellbeing and trust of their clients — something Freshlearn unfortunately failed to do. I sincerely hope they rethink how they treat customers in vulnerable moments. No one deserves to feel this way over a simple misunderstanding.