$10,200 Payout Rejected After 60+ Business Days – Account Closed and No Evidence Provided
I am sharing my experience with TradeXMastery for transparency so other traders can make informed decisions. I successfully completed a funded account and submitted a payout request on December 12, 2025 for $10,200.80. Support informed me that withdrawals may take up to 30 business days, which I respected and waited for. The 30th business day was January 27, 2026. Instead of receiving the payout, my request was rejected after the extended waiting period and several violations were suddenly listed at once: • Copy trading (26%) • Shared IP addresses (5) • HFT / scalping (10%) • Margin / overleveraging breach Following this decision, my trading account was marked as breached and blocked, and I was informed that if I wanted to continue trading I would need to purchase another account. I formally disputed these claims and requested detailed evidence including: • Trade IDs and timestamp comparisons supporting the copy trading claim • IP address logs supporting the shared IP claim • The trades classified as HFT and the duration thresholds used • The mathematical calculation supporting the alleged margin breach For transparency about my trading: • I trade manually and alone from home • I do not use VPS • I do not use signal services or copy trading • My position size was consistently 0.1 lot • My strategy is manual scalping, which naturally produces a higher number of trades According to the platform statistics: • Total trades: 807 • Profit generated: $10,210.80 • Win rate: about 90% • Average trade duration: about 8 minutes Because I am a scalper, a higher number of trades per day is expected. However, an 8-minute average trade duration does not match typical high-frequency trading (HFT), which usually involves trades executed and closed within seconds or milliseconds. Despite requesting detailed evidence, more than five days have passed without any response or supporting documentation, only the original rejection message referencing general terms and conditions. Additionally, after the payout rejection, my account access was blocked, which prevents me from fully reviewing my own trade history while the allegations remain unsubstantiated. Rejecting a payout after the waiting period, listing multiple violations simultaneously, closing the trade account, and then asking me to purchase another account without providing verifiable proof raises serious concerns about transparency and fairness. I am documenting this case carefully and will update this review with any evidence or response provided by TradeXMastery. If the company can provide clear trade-level logs, timestamp comparisons, IP records, and rule calculations supporting the alleged violations, I am fully willing to review them and update this review for transparency. At the moment, I am still waiting for a proper response.