Misleading App Information and Zero Advance Notice
I use your app almost every month to book round-trip tickets between Singapore and Times Square. However, this time after I purchased the ticket, I was only informed right before boarding that the bus would terminate at TBS instead of Times Square. If the destination is no longer Times Square, then why is your app still selling tickets that clearly state Times Square as the drop-off point? This is extremely misleading. What’s worse is the complete lack of advance notification. I was only told at the counter when exchanging the ticket. This left me with no time to make proper arrangements. You should be aware that arriving at TBS in the middle of the night means there is no public transport available, and passengers are forced to take Grab. At that point, taking a flight from Singapore to Kuala Lumpur would have made more sense than using your service. The most unacceptable part is that your app continues to display and sell Times Square as the destination, even though the bus no longer goes there. This is effectively deceiving customers. I am extremely disappointed and expect this to be addressed seriously.