Horrible customer service
When I received my Nanoleaf Smart Floor lamp, it was clear that it had been opened before. The box it was shipped in was fine but the Nanoleaf's box had definitely been opened. The cables were loose, the box had tears in it and the components were stuffed into the box haphazardly. Before I even attempted to see if it worked, I immediately submitted a support request. Once I tried to assemble it, it was clear it was never going to work because two of the three wires for the LED strip were broken. I did confirm this however and my suspicion was confirmed. It wasn't clear how to update my support request so I opened a new ticket indicating that I had received a faulty item. Support proceeded to close that ticket but didn't respond to my original request for 2 days. They asked for the packing slip and the shipping information. The box didn't have a packing slip but I sent a picture of the shipping label. Days went by and I got no response so I asked for an update. It wasn't until the following day that I received a response, once again asking for the shipping label and packing slip as well as pictures of the item. I had already provided those and as it has been a week since I opened the first ticket with no solution in sight, I have contacted my credit card company to dispute the transaction. The responses I received were not timely and were clearly written by AI. I do not recommend purchasing from Nanoleaf.