I had a terrible experience booking a…
I had a terrible experience booking a ticket through Flight Boss recently. I purchased a ticket for my mother from Toronto to Delhi. She does not have a last name, and as a professional ticketing agency, Flight Boss should have known how to enter her name correctly when booking the flight . Instead, they entered “Mrs.” as her first name and used her given name as the last name, instead of entering FNU (First Name Unknown) as the first name and her given name as the last name. This incorrect entry caused major issues—my mother was denied boarding by Indigo in Mumbai, and the airport staff told her the name must be corrected. As a result, she missed her flight and had to wait at the airport for an additional 12 hours. On top of this, Flight Boss provided misleading information just to make the sale. We had a specific budget, and they suggested an itinerary from Toronto to London, London to Mumbai, and then Mumbai to Delhi. We clearly told the agent that we would only book this if my mother did not have to collect her bags in Mumbai, as she was traveling alone and had only a 3.5-hour layover with immigration. The agent assured us that baggage would be checked through, so we went ahead with the booking. At Toronto airport, the Virgin Atlantic agent informed us of the incorrect name. After repeated requests, they corrected the name in their system, but the change was never reflected in Indigo’s system for the Mumbai–Delhi flight. My elderly mother was left alone with no assistance in Mumbai, in tears, unable to board, and forced to stay at the airport for 12 hours. She eventually had to purchase a new ticket for ₹17,000 and pay an additional ₹18,300 for her bags, since her international baggage allowance was not valid on the domestic flight. Another Flight Boss agent tried to contact Virgin Atlantic and Indigo to resolve the issue, but nothing worked. When we asked Flight Boss to take responsibility for entering my mother’s name incorrectly—which caused all of this—the agent responded by saying they didn’t take money from our pocket and that we chose the flight because of our limited budget. This was extremely shocking and unprofessional. I will never book with Flight Boss again, and I strongly urge others to do their due diligence before booking with them. They are inexperienced, provide false information to make sales, and show no empathy or accountability once the tickets are sold.