Lies from the top down
Company promises free touchups/100% guarantee, rep ghosted me when I still had pests after first two "egg cycle" visits. No one came out. Reached out twice with no response. Then I found out he lied about "hassle-free cancels" if it didn't work after first 2 visits; company tried to charge full cancellation fee to my credit card even after I rescinded authorization to charge. At $200/visit poor customer service is just obnoxious.