Superb customer service & product
EDIT - Following the initial review Minooy contacted me and have sent me a replacement bag in a different colour. They were very receptive to my feedback and the customer service had been superlative. Buy with confidence. Initially, I was thrilled but within weeks the bag appeared worn with very standard every day use. Contacted Minooy and they said… “You've hit on a key point - the caramel-colored leather does tend to show wear and tear more readily than some other leather types. We're actively working on this and are experimenting with new leather materials to address this issue. We're truly sorry for the wear you've experienced. Your feedback is incredibly important as we strive to improve. We're committed to solving this problem and would be delighted to send you a new bag with the upgraded leather once it's ready for testing.” They added that this would take maximum 3 months. That time has now elapsed and they haven’t replied to my latest message. A very disappointing experience when a premium price was paid.