Bad customer service
When I ordered a couple dresses, I realized after he order submitted that they had charged me automatically for a five dollar shipping insurance that I never agreed to wanting nor did I opt in for. When I emailed customer service They said there’s nothing they can do and denied it being automatically added and I told them that that is not good business that they should allow us to opt if we want it and not have it hidden in a way they add it without us knowing. They didn’t really care about my complaint. They said basically too bad there’s nothing we can do.