Poor Service
I wish I would have done more research on this company before i made purchase. I placed order in September for two outfits. I was notified 2-3 weeks after my order that one of the outfits was out of stock. I advised that they needed to note that on their site or at least have the decency to email customer of this before I emailed them for an order update. The other item in the order did ship, however, quality is not as "sharp" as the photos on the site (I had to take to my tailor to make adjustments to make it work). When I asked for refund for the other outfit that they said was "out of stock", they were quick to tell me that it would be back in stock and they would ship. That then took us into end of October - beginning of November. When i then started emailing again for an update, they advise that i needed to check with the courier b/c they see that it should be delivered shortly (see something wrong here???). Over two weeks of back and forth only to finally get to the courier for them to tell me the package was lost and that i needed to reach out to Mooyius for refund. I provided screenshots of the conversation with their courier to Mooyius and guess what....they beat around the bush about not giving a refund, but rather will ship the item again. ARE YOU KIDDING ME!! First of all, you as a business owner, who already received payment three months ago, should not be telling the consumer to reach out to the courier that you use...that should be an automatic responsibility of the seller. I was warned about ordering from overseas (other than UK). I will never order from this site again. They received payment without issue, and it's going on three months without being made whole on my order and a lot of run around. TOTAL LACK OF BUSINESS ACUMEN. I will be contacting my bank to dispute this as well. LADIES BEWARE!
