Toxic owner and employees lie
When they initially received my prescription for ostomy supplies, they shipped promptly- I inquired if I could have them sent on a monthly basis or did I need to call. I was assured that they would come on a monthly basis. Next month I run out and call in hey when are my supplies coming? They responded that a previous employee had messed up some things but they were gone now and I could rest assured I was good to go. Courtney doesn’t understand customer service- Jeff is almost as bad. Today I called in just to confirm what date the supplies would ship so I would be able to plan my supplies on hand. I was told I had to call in to request it… I sent an email to the address on the website. Get a call back…. The owner is worse at problem solving than his employees. He told me that I was good to go they were shipping on the 11th, and I thanked him and said his employee told me otherwise. I was confused and pressed him how are they shipping on the 11th but I have to call in? What? He became flustered and said he didn’t want my business. A completely unprofessional experience that was so emotionally charged…