**Stay away from this company. My experience has been nothing short of infuriating.**
I've never had to fight this hard to get my money back from a company. On May 9, I purchased what I believed was the Max Pack from Alive Moment's website. A few days later, I discovered a $509 charge on my credit card. Because the website processes your payment immediately without a final confirmation screen, I had no chance to verify exactly what I was buying before my card was charged. On May 22, well within the 30-day money-back guarantee that was advertised on their website at the time, I contacted customer support. Instead of getting help, I spent nearly two weeks trapped in an endless loop with an AI chatbot that kept promising my case would be escalated. It never was. I repeatedly asked for a phone number or a way to speak with an actual person. None was ever provided. With no meaningful response and the refund deadline approaching, I had no choice but to file a dispute with my credit card company. That's when things got even worse. Alive Moment first argued that their refund policy was only 14 days, despite the 30-day money-back guarantee that was displayed on their website. I submitted proof that I contacted them within 13 days of my purchase, along with a screenshot of the guarantee. While collecting that evidence, I discovered that the credits in my account had disappeared. They were simply gone. I also submitted screenshots of my account and my chatbot conversation, where I was told I would receive a full refund. My dispute has now been reopened 3 times. The latest denial was based on Alive Moment's claim that I had downloaded all of my credits, which is not true so I am still fighting to get my money back. My experience has been one excuse after another, with no accountability and no way to reach a real person who can actually resolve the problem. Based on everything I've been through, I would NEVER recommend this company. If you decide to buy from Alive Moment anyway, document everything—take screenshots before you purchase, save every conversation, and DON'T ASSUME THE ADVERTISED GUARANTEE WILL PROTECT YOU if something goes wrong.