Worst customer service I have ever had.
I ordered a dress in the ivory color for my elopement ceremony thinking it would be really nice I could even wear it later next year for our actual larger reception. The dress did not arrive on time I was a full week and half after the latest estimated date of arrival and 2 days after my elopement, so I wasn't able to wear it. I then reached out to the customer service contact listed on the website to start the process of a return. I explained that it arrived too late and that I hadn't even opened the bag it arrived in I just wanted to return it and the representative literally told me to keep it and try to resale it on my own. I mentioned that was unacceptable and that their listed return policy clearly states that the customer pays for whatever shipping they need to get it back, and then there is a 10% restock fee which for this dress would be $162 for the return (I did the math for them). They followed up at that point and said, 'Well if you want to try and return it put a note that says $30 with the dress, and we will try to give that back to you or take our advice to resell it on your own.' This was a standard sized dress no custom alterations and still in the original packaging, and they just refused their own return policy. I'm currently filing a dispute with my CC company to get the funds returned to me because of this whole situation, but I was willing to take the returned item money if they actually followed through. Moral of the story is BUYER BEWARE!! If you choose to get a dress from here firstly make sure you give yourself a couple of extra weeks on the estimated arrival time. Secondly make sure you really want the dress or are willing to try and sell it off yourself because you are likely not going to be able to send it back.