No Response to Multiple Contact Attempts, Refused to Honor Return Policy…
I ordered an item back on July 13th and it arrived August 17th, not matching the advertised description, significantly smaller and different in overall look/finish than what was shown at the time of purchase. Because of this, I left it unopened and unassembled in its original packaging, exactly as it should be for a straightforward return. What should have been a simple resolution turned into a frustrating, one-sided effort. I reached out on August 17th and then five separate times over 5 days, plus 3 messages through their website contact form, requesting a return label, return address, and refund instructions. I received zero response through any channel. This isn't a case of a product simply not working out, it's a company that appears to have no functioning customer service process, or one that intentionally ignores refund requests hoping customers give up. I was clear, professional, and patient throughout, and was met with total silence. I would not recommend purchasing from this company. If you do, be prepared that if anything goes wrong, you may be entirely on your own with no way to reach a real person. I'm now proceeding with a credit card chargeback and a BBB complaint, which should not have been necessary for what started as a simple return request.