The no risk return policy is a lie and a false advertisement
KenFaith website is saying: No Risk. 30 days, No reason return.” Based on my experience, this is a pure lie, a misrepresentation, and false advertising. You make returns so difficult that it is impossible to return a product. I would advise potential clients not to use KenFaith to purchase photography equipment. Your "No Risk Return" policy presents three significant risks when returning a product: 1 - You have to pay USPS more than 25% of the value of the product, because you do not want to provide a label or link to access your carrier. 2 - You ask us to make false declarations to customs in order to avoid paying duties to Chinese Customs. You have a website that presents itself as "American," so you should not ask customers to defraud customs authorities. In any case, asking a customer to defraud customs in writing is unacceptable for a reputable commercial company. 3 - If I declare 20$ value to customs as you recommend, the product is not properly insured for the return. The client is taking an unacceptable risk in case of loss of the package. The way I was poorly treated shows that you are in total violation of the values and mission statement you display on your website. You also gave a BS story about Ken, but you never had the honesty to say that you are based in China and that you ship products from China. For this reason, it is impossible to return products purchased in China. There is no comparison between the service provided by Amazon, Walmart, or Adorama and your very poor service.