A First Class Customer Service Experience
I purchased a Hygger HG147-1000W with AC 110-120V/60Hz heater for my turtle pond. Unfortunately, the product arrived to me broken. When I installed the heater, it made a constant beeping noise and displayed a code 66 on it. That same night of receiving the heater on 8/2; I emailed Hygger Customer Support to notify them of the issues and ask for assistance with the next steps. I had to provide them my order details and a video of the flawed heater including an image of my turtle pond. Two days later on 8/4, I received a message from Hygger Customer Support team stating that a replacement heater was being mailed to me free of charge and to discard the broken heater I had received on 8/2. On 8/7, 5 days after initial contact with Hygger, I received a replacement heater in working, great condition. Their team even contacted me again on 8/10 to confirm that I received the new product and to make sure it was working properly. Hygger provided a first class customer support experience for me. Not only were they efficient in response times, but made the process simple and easy, while also providing me a new working heater in just under a week! I highly recommend using Hygger to anyone who might be considering an online order or concerned with refund/return of items arriving broken. Hygger went above and beyond! I wish all online businesses treated their customers as Hygger treated me, providing a first class experience for their customers. Thank you, Hygger Team!! You all are great! I will be referring Hygger to others and I will be purchasing from this company again and again and again, just because of the top notch experience I had with them!