I had an issue where my PayPal wasn't…
I had an issue where my PayPal wasn't syncing properly with the orders, and my checkout was basically unusable. I opened a ticket expecting the usual "we'll get back to you," but instead someone named Elena actually dug into my logs, found the conflict with another plugin, fixed the whole thing, and even sent me a step-by-step guide so it wouldn't happen again. That level of attention is rare nowadays.