Terrible experience — forced shipment and no refund after return immediately after placing my order and…
I honestly wish I had never ordered from Novodiva. My experience with Novodiva has been unbelievably frustrating. I contacted them immediately after placing my order and asked for an auto-cancel, but they refused and shipped the package anyway, even though I clearly told them I didn’t want it. When the order arrived, I returned it properly and provided all the information they asked for. But now, despite receiving the returned package, they keep repeating that “nothing has arrived” and refuse to issue my refund. It’s been months of back-and-forth emails with the same copy-paste answers and zero responsibility. They forced the order to be shipped when I tried to cancel it, and now they refuse to refund the returned item. I will never order from this company again, and I strongly advise others to avoid them if they expect honest customer service or a simple refund process.