DO NOT USE THIS COMPANY- SCAMMERS/…
DO NOT USE THIS COMPANY- SCAMMERS/ FAILED PROJECT/ REFUND REFUSAL. I hired Tailored Logo for both a custom logo and full website design. I gave them extremely clear direction, detailed references, style examples, and visual inspiration. The logo drafts I received were so generic and poorly executed that I ended up designing my own logo from scratch — and the final logo I created myself was significantly better than anything they delivered. Because the logo concepts were never acceptable, we never even progressed to the website portion of the project. We remained stuck in their initial design stage the entire time, and not due to my delay — but because their concepts never met the requested criteria or brand vision. The project never moved forward, never entered website design, and never produced even a foundational approved concept. Throughout the process, I repeatedly communicated that I was dissatisfied with their work and did not approve any initial design. They later attempted to blame me for “slow responses,” despite the fact that I answered every message, communicated consistently, and never once approved any concept that would push us into the next stage. Their own published policy states that a 100% refund is guaranteed if the customer does not approve initial concepts. I never approved anything, we never moved beyond stage one, and no deliverable met the criteria or direction I provided — yet they are refusing to honor their own policy and issue a refund. This company failed to deliver, failed to follow direction, failed to progress the project, and is now refusing accountability. I strongly recommend working with a more reputable company that respects its clients, understands creative direction, and stands by its written guarantees. If I could give this company 0 stars I would.