Garbage shoes
Junk company with a junk product and a junk refund policy. I bought 2 pairs of snow boots from this company, and both pairs are too small despite the website saying they'll fit up to a 1/2 size larger. Furthermore, the insoles for one of the shoes did not fully fit in the shoe and left a large gap that scratched the hell out of my foot in the 3 minutes I had them on. I took a picture of this defect to return and was told by their customer "service" that the insole could be removed and replaced, so it wasn't a defect. They then offered me a $4 refund (less than 5% of my original order) and 20% off another pair. Talk about insulting. The quality control and assurance process is a failure, and the customer "service" is even worse. Screw this company.