Super bad experience with Novelship.
Super bad experience with Novelship. I bought a pair of Birkenstocks from their website because I wanted to support a local brand, but the whole experience was extremely disappointing. Firstly, I placed an express shipping order on 4 Nov. I changed my mind shortly after and requested to cancel. Their policy states that an order can be cancelled if the seller has not confirmed or shipped it yet. I emailed them multiple times, but only on 6 Nov did they finally reply, saying the seller had already shipped it and they “need to be fair” to the seller. I accepted it even though the communication was very slow. Secondly, the express shipping—which was supposed to arrive on 11 Nov based on their website—only arrived on 18 Nov. There was no notification about any delay. I had to email them personally just to get updates, and their replies took forever. Thirdly, when the shoes finally arrived, the condition of both the box and the shoes was terrible. I genuinely have no idea who is doing their quality checks because it was honestly dog-shit level QC. Yet they still told me it was within an “acceptable range.” Absolutely shocking. Lastly, the joke of all jokes: the return amount they offered. They said the refund was “calculated by our finance team according to our standard policies.” What standard? They offered me only $98 for a $271 pair of shoes. I ended up going directly to Birkenstock in person and bought another pair—the condition was way better than what Novelship sent me, it cost an extra $20, and I can return it anytime if there’s an issue. Please don’t buy from Novelship. Just buy directly from the official store or use other platforms like SNKRDUNK or Carousell. Save yourself the frustration.